Content : Consumer affairs
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Consumers are the centre of
activity of the hotel, restaurant and café industry. Legislative and political activities
relating to consumer protection is therefore of prime importance for the hospitality
industry.
Key EU measures
Furthermore, such measures may also have an impact on the relation between the hospitality industry and other tourism related industries (e.g. Tour Operators and Travel Agent).
As a matter of principle, HOTREC considers that a necessary balance must be struck between the legitimate interests of consumers and the daily realities of running a hotel, restaurant and café establishment.
Key EU measures
Main HOTREC documents
- MBS methodology - Guidelines to fire saefty in European hotels (February 2010)
- Package Travel Directive - HOTREC reply to the consultation (February 2010)
- NET position paper on the consumer rights Directive (March 2010)
- HOTREC reply to the Green Paper on consumer collective redress
(February 2009)
- HOTREC reply to the Commission's consultation on consumer collective redress benchmarks (March 2008)
- Letter to DG Sanco - Fire Safety in hotels (May 2006)