Content : Quality
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The satisfaction of the guests is key for the success of any hospitality enterprise. Therefore high quality of services should be always be the prior objective. HOTREC is committed to help increasing the transparency and comparability of existing national/regional quality management schemes, which deal with tourism establishments.
The European Hospitality Quality scheme, established by HOTREC, is an umbrella quality scheme bringing together the various national/regional quality schemes. It is the HOTREC response to the recent call for quality charters, enshrined in the Directive on services.
So far 3 quality schemes have been accredited under the EHQ scheme:
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Quality Programme of Swiss Tourism
(Qualitäts-Program des Schweizer
Tourismus) Hungarian Tourism Quality Award
(Magyar Turizmus Minőségi Díj) ServiceQuality Germany (ServiceQualität Deutschland) |
Key EU measures
Main HOTREC documents:
- Hungarian quality scheme accredited under EHQ scheme (November 2007)
HOTREC launches European Hospitality Quality scheme (August 2007)
European Hospitality Quality scheme - Introduction (April 2007)